Levi Alexander
Delivery Manager III (Technical Project Manager)
Experienced in product and project management across SaaS, gaming, and consumer app industries. I've worked across the full spectrum — from owning product direction and roadmap as a Product Owner, to managing client-facing technical delivery, leading cross-functional teams, and overseeing infrastructure cost operations on AWS. Notable work includes launching consumer products (Bahaso Talk), supporting major game launches (AAA titles: Payday 3, Concord; indie: Voxies Tactics), delivering enterprise SoWs, and driving AWS cost efficiency for a multi-cluster SaaS platform. My background spans both the product and technical sides, which lets me bridge business needs with engineering execution effectively.
Work Experience
Proven leadership in enterprise technical delivery, gaming SaaS platforms (AAA & indie), product ownership, and AWS cloud cost operations.
Delivery Manager III
Leading enterprise technical delivery and Statements of Work (SoWs) execution, while overseeing AWS infrastructure cost operations across global SaaS client clusters.
- Managing and executing Statements of Work (SoW) for enterprise gaming clients, successfully delivering SoWs for Firewalk Studio (Concord) and Sony Fantom (FavoriteSpace).
- Active member of the IT Operational team overseeing AWS infrastructure cost monitoring, anomaly detection, and forecasting across multi-tenant client clusters.
- Benchmarking infrastructure spend against clusters with comparable player Concurrent Users (CCU) to assess margin impact and drive proactive technical remediations with engineering teams.
Technical Project Manager III
Led the Client Engineering team and managed enterprise client technical relationships and issue resolutions for high-profile game launches.
- Successfully led client launches for Stray Bombay (The Anacrusis) and AlwaysGeeky (Voxies Tactics).
- Led the Client Engineering team, handling complex technical issues and managing/executing SoWs for gaming studios (AAA and indie).
- Delivered SoWs and supported major launches including Payday 3, Stray Bombay (The Anacrusis), AlwaysGeeky (Voxies Tactics), Tripwire Presents (Deceive Inc.), and Sony Fantom Studio (FavoriteSpace).
Project Manager
Directed IT project delivery, sprint planning, and backlog prioritization across the product development team.
- Maintained, refined, and groomed user stories to closely align technical roadmap with strategic business objectives.
- Supported government project delivery with BAKTI — handled issue reporting, technical inquiries, and supported operations.
- Significantly improved student onboarding efficiency by designing and introducing a QR code-based registration flow.
Product Owner
Owned product direction, feature prioritization, and launch lifecycle for consumer language learning applications across iOS, Android, and Web.
- Led end-to-end launch of Bahaso Talk: directed UI/UX design, defined technical specifications, trained ops team, and coordinated marketing to acquire ~20 paid users in the first month with minimal budget.
- Managed product direction and continuous feature prioritization for the flagship Bahaso app ecosystem across iOS, Android, and Web.
- Owned the customer feedback loop, analyzing App Store & Google Play reviews and running A/B tests with the UI/UX team to drive conversion and retention.
- Engaged in strategic partnership discussions with external stakeholders, including Universitas Indonesia, for product integration and collaborative development.
Frontend Web Developer
Engineered responsive web applications and administrative dashboards using Vue.js.
- Transformed an internal operations dashboard into a dedicated government-facing portal for BAKTI using Vue.js.
- Architected and built an internal operational dashboard from scratch in Vue.js to streamline day-to-day team workflows.
Web Developer (Freelance)
Delivered end-to-end full-stack web solutions and custom digital platforms for diverse business clients.
- Delivered full-stack web development projects using Vue.js and Laravel, with self-hosted deployment on DomaiNesia.
- Handled WordPress-based custom themes, redesigns, and new builds.
- Key projects delivered: DISTANTPH Kalimantan Selatan, Celvasha Hotel (Fullstack + PM), Global CCTV (Server Infrastructure), and Waralab (Redesign).
Web Developer
Developed and maintained full-stack web platforms and backend API services.
- Developed and maintained client websites as a full-stack engineer utilizing Vue.js (frontend) and Laravel (backend).
- Contributed to Gisto API, Lazato's SaaS mobile backend API product.
- Delivered client web projects including Jaya Auto, PFM Global Management Consulting, and Diao Elevator Indonesia.
Key Projects & Deliverables
Selected enterprise game launches, cloud cost initiatives, consumer product rollouts, and government platforms.
Gaming Client Launches & Enterprise SoW Delivery
Managed technical client relationships, led Client Engineering teams, and executed Statements of Work (SoW) for game development studios and global publishers on AccelByte's backend SaaS platform — spanning AAA titles, indie, and Web3 games.
- Successfully supported launches including Payday 3 & Concord (AAA), Voxies Tactics (AlwaysGeeky, indie/Web3), Deceive Inc. (Tripwire Presents), FavoriteSpace (Sony Fantom Studio), and The Anacrusis (Stray Bombay).
- Coordinated cross-functional engineering squads, resolved critical pre-launch technical blockers, and ensured strict SLA compliance.
AWS Cloud Infrastructure Cost Optimization & FinOps
Designed and implemented cost anomaly monitoring and benchmarking frameworks across multi-cluster tenant environments for AccelByte's global SaaS infrastructure.
- Established CCU-based benchmarking models to correlate infrastructure expenses directly against player concurrency and server utilization.
- Identified spend anomalies early, produced margin impact forecasts, and partnered with core engineering to implement architectural cost reduction remediations.
Bahaso Talk — Consumer Product Launch
Led the end-to-end product conception, design, and market launch of Bahaso Talk, an interactive conversational language learning product within the Bahaso ecosystem.
- Directed UI/UX design, engineered user onboarding funnels, and defined technical requirements for web and mobile platforms.
- Achieved ~20 paying subscribers in the first month with an agile 2-person ops team and lean marketing budget.
BAKTI Government Digital Dashboard & QR Onboarding
Delivered digital infrastructure and specialized operations dashboard for the BAKTI government educational initiative.
- Engineered a dedicated government-facing administrative portal in Vue.js for real-time progress monitoring.
- Streamlined student onboarding and significantly reduced registration drop-off by introducing a modern QR code-based verification workflow.
Skills & Core Competencies
Core capabilities across technical project delivery, AWS cloud cost operations (FinOps), product management, and software engineering.
Technical Project & Delivery Management
Cloud Operations & FinOps (AWS)
Product Management & UX
Web Engineering & Tools
Education & Academics
Academic degrees in Management Information Systems and Business Management.
Master of Management Information Systems (MMIS)
Bachelor's Degree in Information System & Management
Certifications & Professional Development
Professional accreditations, agile leadership, and technical specializations.
Master of Management Information Systems (MMIS)
Master's DegreeGraduate Degree
Information System and Management (Double Degree)
Double DegreeUndergraduate Degree
Publications & Research
Academic and applied research investigating software estimation methodologies, machine learning, and developer productivity.
Machine Learning for Story Point Estimation: Do Large Language Models Outperform Traditional Methods?
Conducted an empirical study evaluating the performance and accuracy of modern Large Language Models (LLMs) versus traditional machine learning algorithms (e.g., Random Forest, SVM, Naive Bayes) for agile software effort and story point estimation.